Unfortunately due to the size and shipping of our products, we do not offer a return simply for a change of mind. Only products that are damaged or faulty can be returned.
If you decide you want to return a damaged or faulty item you must contact us immediately so we can assess your claim. You can notify us through email at firstname.lastname@example.org or call 1300 814 711.
Pro Vitality reserves the right to assess the damaged or faulty goods using photographs and emailed information from the customer.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
If we are unable at the time of return to repair, replace or exchange returned goods within a reasonable time frame, we undertake to reimburse you for the amount initially debited for the purchase including packaging and postage charges.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to email@example.com on the day of delivery.
Pro Vitality will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received 24 hours before shipment will receive a full refund.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Pro Vitality only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.