Frequently Asked Questions
How much is the shipping cost?
How will my sauna be shipped?
The sauna is flat-packed with one or more than one package. It will be shipped on the pallet. Please accept your sauna may be shipped by separate parcels or pallets because of the specified allocation from the carrier.
Your sauna will be shipped by our delivery team within the Melbourne Metro area or by 3rd party carrier for other areas.
Delivery Team: we will contact you to confirm the actual date and time before delivering the sauna. You should contact us if you have to reschedule the date and time. The sauna may be placed in a safe place if there is the receiver is not present to accept delivery at the scheduled time.
3rd Party Delivery Carrier: The truck driver may not contact you prior to the shipment, please check the tracking details to obtain the updated arrival date. We suggest there are 2 adults unload the packages for easy carrying. If any case that the receiver is not present to accept delivery at the time and place indicated by the carrier, the sauna will be left in a safe place, or the receiver may be liable for costs of storage and re-delivery of the sauna and such costs will be payable prior to the re-delivery of the sauna by the 3rd party carrier.
The sauna must be unloaded on the ground floor and the carriers will not take anything upstairs or in elevators.
How long will it take to deliver?
We will dispatch your sauna in 1-3 business days after receiving your order. Once your order has been dispatched from our warehouse, please allow the following delivery times based on your location.
- Metro delivery: 2 – 7 business days
- Regional delivery: 5 – 7 business days
- Remote delivery: 7 – 12 business days